Refund policy

Refund, Return & Shipping Policy

Last updated: October 10, 2026

This policy applies to purchases made on thnobles.com and portal.thnobles.com, operated by T&H Nobles LLC.

Shipping

Where we ship: we ship within the United States only.

Processing time: orders are processed within 1–3 business days of payment clearing.

Delivery estimates: estimated delivery dates shown at checkout are estimates, not guarantees.

How your order ships: our products ship directly from our suppliers to you. Your tracking information comes from us — any shipping questions go to info@thnobles.com.

Carrier delays: once your package is handed to the carrier, we are not responsible for carrier delays or weather disruptions. If your package appears lost, contact us and we will help.

Address errors: please double-check your shipping address at checkout. If a package is returned because of an incorrect address you provided, you are responsible for re-shipping costs.

FTC 30-day rule: under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship by the promised date (or within 30 days when no date is promised), you have the right to cancel for a full refund.

Returns (30 days)

Window: you may return most items within 30 days of delivery for a refund.

Condition: items must be unused, unworn, unwashed, and in original packaging with all tags attached.

How to start a return: email info@thnobles.com with your order number and reason. We will reply with return instructions.

Return shipping: you pay return shipping unless the item arrived damaged, defective, or wrong.

Refunds: approved refunds go to your original payment method within 5–10 business days after we receive and inspect the return. Original shipping charges are non-refundable.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or different from what you ordered:

Email info@thnobles.com within 7 days of delivery with your order number and a photo of the issue.

We will arrange a replacement or full refund at no cost to you.

Non-refundable items (final sale)

Store-credit top-ups ($10/$25/$50/$100): final sale, non-refundable, no cash value, never expire. Once purchased, the amount is added to your portal store-credit balance and can only be spent in our store.

Rewards credit (3% cashback, $1-per-order credit, referral earnings): no cash value, non-refundable, non-transferable, and expires 30 days after it is earned.

Sale and clearance items: FINAL SALE — no refunds, no returns, no exchanges.

Personalized or made-to-order items (unless damaged, defective, or wrong).

Chargebacks

If you file a chargeback over an order that qualifies for a refund under this policy, please contact us first at info@thnobles.com — we will resolve it. Filing a chargeback instead of using our refund process may result in suspension of your portal account and forfeiture of rewards.

Wellness & recovery products disclaimer

Our wellness and recovery products are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the FDA. Product information is for general informational purposes only and is not medical advice. Consult your doctor before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.

AI chat helper disclaimer

Our portal's AI chat helper is an automated assistant. Its answers may be incomplete or inaccurate. Do not rely on it for medical, legal, financial, or safety-critical advice.

T&H Nobles LLC

Email: info@thnobles.com

Legal notices: c/o Northwest Registered Agent, Florida — address on file with the Florida Division of Corporations

Governing law: this policy is governed by the laws of the State of Florida.

Questions about this policy? Contact us at info@thnobles.com.